Cancellation Policy

• Once shipped, orders cannot be cancelled.
• Customers must track their order using the consignment copy sent via WhatsApp.
• An order is marked “incomplete” if:
        The address or phone number is wrong.
        Delivery was attempted twice and failed.
• Image representationsof products may vary from the actual product weight and pricing. Customers are advised to read product descriptions carefully before placing an order.
• Each product varies by weight or volume(kg, mL, g, and Ltr). Please read the product description carefully before placing an order.

Refund Policy

• No fee if a refund is added to your store wallet(usable in the next order).
• If the pin codeis non-serviceable, a refund will be issued within 7 working days.
• Wrong address, phone, or refusal to accept will lead to shipping charges(both ways) being charged.
• If the courier shows “Delivered” but you didn’t get it, inform us within 2-3 days.
• If you refuse delivery:
      No refund will be given.
      Reshipping is possible (extra shipping cost).
      If not reshipped soon, the order will be cancelled without a refund.
• Refunds to bank: Customer must give the correct bank details.
      We are not responsible for failed refunds due to wrong information.
• No refund of shipping charges:
      If you choose your shipping method
      If charges vary due to mixed products.
• International orders:
      You must complete customs formalities.
      If the order returns due to delay or rejection, it’s considered delivered. No refund.